TERMS & POLICIES
PRIVACY POLICY
Eligibility for Returns
You can return items for the following reasons:
- Defective Items: If your item is defective, we will provide a free return.
- Incorrect Items: If you receive an item that is not what you ordered, we will cover the return shipping.
- Change of Mind: If you simply change your mind about an item, you can still return it, but you will be responsible for the return shipping costs.
Steps to Return an Item
- Contact Us: Reach out to our customer service team within 3 days of receiving your order to initiate the return process. Please provide your order number and reason for return.
- Return Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
- Packaging: Ensure the item is in its original condition with all tags attached. Use the original packaging if possible.
- Shipping: For defective or incorrect items, we will send you a prepaid return label. For change of mind returns, you will need to arrange and pay for the return shipping.
- Refund: Once we receive the returned item, we will process your refund within 3-5 business days. Refunds will be issued to the original payment method.
Conditions for Returns
- Items must be in their original condition with all tags attached.
- Items must be returned within 7 days of receiving your order.
- We reserve the right to deny returns if items do not meet these conditions.
Contact Us
For any questions or concerns about our returns policy, please contact us at:
customerservice@divacabinet.com
Thank you for shopping at DivaCabinet. We look forward to helping you with any returns or exchanges.
TERMS OF USE
Last updated: February 26, 2025
These Terms of Service ("Agreement") govern your use of DivaCabinet's website, software, and services. By accessing or using our platform, you agree to be bound by these terms.
1. Use of Services
You agree to use our services in compliance with this Agreement and all applicable laws. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account1.
2. Intellectual Property
DivaCabinet owns all rights, title, and interest in the software, services, and content provided through our platform. You may not copy, modify, distribute, sell, or lease any part of our services without our written permission1.
3. User Content
You retain ownership of any content you submit to our platform. By uploading content, you grant DivaCabinet a license to use, store, and share your content as necessary to provide our services1.
4. Privacy and Data Protection
We collect and process personal data in accordance with our Privacy Policy. We comply with applicable data protection laws and implement appropriate security measures to protect your information1.
5. Payments and Fees
Fees for our services are exclusive of applicable taxes. We reserve the right to change our pricing with notice. Failure to pay may result in suspension of services1.
6. Termination
We may terminate or suspend your access to our services at any time for violations of this Agreement. You may terminate your account as specified in the relevant product schedule1.
7. Limitation of Liability
Our total liability arising from this Agreement is limited to the fees paid or payable in the subscription period during which the event giving rise to the claim occurred, up to a maximum of 3 months' fees1.
8. Modifications to Terms
We may modify these terms from time to time. We will provide notice of material changes, and your continued use of our services after such changes constitutes acceptance of the modified terms1.
9. Governing Law
This Agreement is governed by the laws of the United Kingdom. Any disputes arising from this Agreement will be subject to the exclusive jurisdiction of the courts in the United Kingdom.
By using DivaCabinet's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
PRIVACY POLICY
Information We Collect
We may collect the following types of personal information:
- Full names
- Email addresses
- Shipping addresses
- Birthdates
- Payment details
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate with you about your purchases
- Send you marketing communications (with your consent)
- Improve our products and services
- Comply with legal obligations
Data Sharing
We may share your personal information with:
- Payment processors to handle transactions
- Shipping companies to deliver your orders
- Marketing partners (with your consent)
- Legal authorities when required by law
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent at any time
Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
DivaCabinet Customer Service customerservice@divacabinet.com
By using our website, you agree to the terms of this privacy policy.
